Demand receipts for goods purchased, Okafor charges consumers

Obioma CPC

The Director General of the Imo State Chapter of the Consumer Protection Council (CPC), Mrs. Obioma Okafor has called on consumers to always endeavour to obtain receipts for every goods and services purchased, noting that this would form their basis to seek redress, in case a complaint arises from such purchase.
The Director General gave this charge last week during an interactive radio programme, the Peoples’ Voice, at Darling FM, Owerri anchored by Mr. Zandas Okeke and Paul Emorgene.
Okafor stated that for CPC to address a complaint, the complaint must have enough evidence and must have initially informed the service provider or retailer of the condition of the purchased item and if not satisfied with the response, a complain could then be filed with CPC.
She said that a complaint must have the correct address of the party complained against, the amount involved, the expected redress and also proof of transaction(receipt) and any other documents to support his/her claims, observing that these would assist CPC in the process of seeking redress for the complainant.
The CPC boss also informed that a complaint could be resolved immediately or take a little time, depending on the nature of the complaint.
She also informed that it would cost people nothing to get redress, adding that enough evidence and receipt were very necessary to initiate the process of redress.
The Consumer Protection Council (CPC), by its mandate, according to the Director General, receives and looks into consumer complaints and seeks redress on their behalf, saying that a consumer expects to get value for goods purchased and when this expectation is not met, complaints arise.
Okafor used the occasion to reveal that since assumption of office in April she had 63 courtesy calls of which 70% were on awareness/sensitization.
The Director General added that CPC is working in synergy with sister agencies like SON, NAFDAC, NERC, etc., and stakeholders like IPMAN, ATWAP, Grain Dealers Association, etc., and that all the Super Markets in Owerri had been sensitized on the need to do the right thing to save lives of consumers.
Several of the callers praised Mrs. Okafor for her efforts at ensuring consumer safety and urged her never to relent, praying God to strengthen her.


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